Payments

The payment for each order is made with complete security using a VISA or MASTERCARD credit card from any bank via SSL Security Protocol (Security Certificate & SSL Technology), which is confirmed through the VISA and MASTERCARD 3D Secure Network system or through the Klarna service in 3 interest-free installments via debit or credit card. You can also pay via secure PayPal transaction or cash on delivery.

If you select the Click & Collect service when placing your order, the cost of your order must be paid (see below in the section "Method-Time-Cost of delivery/shipping") by credit/debit card, PayPal, or Klarna.

Transactions exceeding five hundred (5000,00) Euros can only be made by bank transfer, i.e., either by debit/credit card or via PayPal. Therefore, orders whose total price exceeds this amount cannot be paid by cash on delivery and, in the case of delivery via the Click & Collect service, payment must be made either by credit/debit card or PayPal.

Transactions made through Klarna are for amounts ranging from €35 to €1,000. For more information about payments through Klarna, see below.

Payment Methods	Charge
Cash on Delivery *	€1,50
Box Now Pay on The Go*	€1
Credit/Debit Card	FREE
PayPal	FREE
Apple Pay / GooglePay / IRIS	FREE
Klarna	FREE

 

*In case of a return, the cash on delivery service fee is non-refundable, regardless of the return method (refund, or credit voucher).

During the payment process, SARKK S.A. has the right to carry out credit checks. Based on the results of credit checks we may change, adjust or reject an order and/or the selected payment method. In most cases we will offer you the option to choose another payment method.

Yes, there is an additional charge. You can find detailed information about the charges in the section above.

Your payment may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
If it is not one of the three reasons mentioned above, please contact your bank provider.

Klarna is a payment service provider that allows you to buy products now and pay after you have received them, free of interest. Please be aware that Klarna's services are a form of credit, so you have to be 18 + years old to use Klarna as a payment method. Note that fees may apply to late payments. Klarna is an independent payment provider not owned by us. For more information about your invoice or Klarna in general, contact them here.

You can find Klarna's Terms & Conditions here. You can find Klarna's privacy policy here. You can also contact Klarna's customer service team in the Klarna app or click here.

If you have any questions about your payment with Klarna, you can contact Klarna's customer service team in the Klarna app or click here.
Their customer service representatives will be happy to help you with any questions you may have.

With Klarna's installment payment service, you can easily purchase products on our website and pay for them after receiving the products, in three interest-free installments.
Simply place your order and select "3 interest-free installments with Klarna" as your payment method. You will pay the first part of the payment when you finalize your order.
Once you have received your order, you can pay the remaining amount in two separate installments. Klarna will send you a reminder for each installment due, one month after the previous payment period.

You can always return your products within 30 days using the return form provided in the package. You can learn more about how to return a product/order here.
If you chose Klarna as your payment method and have already paid for your order, you will be refunded for the items you return directly by Klarna.
If you have any questions about your payment to Klarna, you can contact Klarna's customer service team in the Klarna app or click here.

No. The only way to manage your return, if the payment was made with Klarna, is to get a refund through Klarna.